- Pickup Services
1.1 Curbside Pickup
Unless otherwise requested for inside pickup, curbside pickup is the
default method. Upon your arrival, you will receive an automated text message containing the chauffeur's
name and contact information. When you are prepared to leave, please contact the chauffeur directly. The
chauffeur will arrive at the curbside within 5-10 minutes. If you do not receive the automated text message,
please call our toll-free customer support at 1-475-889-4586, and an operator will assist you in locating your
chauffeur.
1.2 Inside Pickup
For inside pickups, the chauffeur will meet you at the gate with a sign
displaying your name. It is imperative for passengers who have requested an inside pickup to look for their
name on a card displayed by the chauffeur.
- Flight Adjustments and Delays
2.1 Free Wait Time
For domestic flights, passengers will receive 30 minutes of free wait
time; for international flights, the free wait period extends to one hour. Once the free wait time has
elapsed, additional waiting will be charged at the vehicle’s hourly rate.
2.2 Flight Diversions
If your flight is diverted, you may choose to have the original
chauffeur wait at the location or release the first car and request a new car upon landing. Opting to wait is
generally less costly.
- Non-Airport Pickups
All scheduled non-airport pickups require passengers to be readily available at the designated time. If you do not see your chauffeur, please contact our office immediately at 1-475-889-4586 for assistance. Passengers are advised against leaving the pickup location prematurely to avoid a no-show fee.
3.1 Lost or Damaged Items
Valley luxury car service is not responsible for lost or
damaged baggage, personal belongings, or any items left in the vehicle. It is the client’s responsibility to
ensure they have all their belongings before exiting the vehicle. Items left in the vehicle that require
return will incur a standard fare charge.
3.2 Vehicle Damage
Clients are responsible for any damage caused to the vehicle during
their use, including damages from food consumption, illness, or any misuse.
- Waiting Time Charges
After the initial 15-minute grace period, waiting time will be charged in 15-minute increments at the prorated hourly rate. - Holiday Surcharge
A holiday surcharge applies on Christmas Eve (from 4 pm), Christmas Day, Easter Sunday, New Year's Eve (from 4 pm), New Year's Day, Independence Day, Memorial Day, Labor Day, and Thanksgiving Day. - Cancellation Policy
6.1 Limos, Vans, and Larger Vehicles
No charge for cancellations made 30 days prior to
the trip date. A 25% deposit is non-refundable.
6.2 Sedan and SUV
No charge for cancellations of reservations made 24 hours in advance.
Cancellations for same-day reservations are not accepted, and you will be charged the full fee. Please note
that cancellations via email are not accepted; all cancellations must be made by phone. For after-hours
assistance, please press 0 to speak to an operator.
- Rate Changes
Rates are subject to change without prior notice.